dnata customer service agent interview

Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. Interviewed through hireview app. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. We are sorry for the inconvenience. I was asked what does JSON stand for and got the first two letters (what is this school)? Share with the interviewer which skills you value the most. Some of my favorite recent projects have included X, Y, and Z. ", "I have been meticulous when paving my career path. P.O Box 522, Vice President Commercial ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. Be enthusiastic when you discuss your long-term career plans! The next question was what does API stand for, which I gave the answer. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Be as diplomatic as possible by highlighting the pros of each. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Questions were about math, eye sight, english Grammer and passages but very tricky. )- Exhale. verdade. Caso continue recebendo esta mensagem, Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. The process took 3 days. Once You Subscribed, Don't Forget To Verify It From Your Email Address. Fax:{%selectedMarker.faxNumber%} I feel that this role with Dnata is a perfect step in my career now, and for the future. Learning how to respond when given a performance review or negative feedback is essential. Plan B is always ready to go.". Talk to the interviewer about this specific task and what it meant to you. This question challenges you to think about how you act as a leader in your daily life. I would much rather be a dynamic leader. Interview questions were first added on September 15th, 2012. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Proficiency in spoken and written English. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Self-motivated individual and strongly believes in teamwork. Read our Terms of Use for more information. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Are there any courses you would recommend I take to round out my experience? Things have gone very well for me so far, and I am thankful for that. My high grades and great discipline will make me a strong fit for this role with Dnata. "Workplace health and safety are critical topics to me. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". ", "That is a great question! "We recently had a big project within our work center. Followed by 2 technical ,1 managerial round. Ask me what a JSON or API is and I will tell you exactly what it is. I was also processed for final interview. I am not the type of personality to be pushed around on the job. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. focused in Specialized Sales, Merchandising and Marketing Operations. Aydanos a proteger Glassdoor y demustranos que eres una persona real. It is okay to brag a little bit when answering this question. We should prepare about our self very well. I couldnt complete the last two. Answered April 24, 2018 Answer See 3 answers Be prepared with specific examples from a recent news story or client reviews. I feel that this particular position would take my career exactly where it should be. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wenn With that said, I love to learn about new resources. . Are there any particular courses you recommend that I take?". I admire the creativity and unconventional thinking in business and arts.". Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). You should be transparent about your most recent earnings and be prepared to back up any salary requests. Assure the interviewer that you see long-term career potential with Dnata. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. It was tedious work, but I knew the result would be worth the time and effort.". I do understand the importance of it, though. A waste of my time! To find out more about the cookies we use, see our Privacy Policy. Lamentamos Shared on 18 May 2022 - passenger service agent - Melbourne VIC. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Privacy Policy to let us know you're having trouble. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. - Is there anything from my background and experience that I can clarify for you? Every week there are new volunteers and new individuals with a range of needs. With that said, I can certainly work in an unpredictable environment from time to time. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. - What is the company's primary goal for this position in the next 12 months? Dubai The higher priority tasks, I complete first. This allows us to improve and customize your browsing experience. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. United Arab Emirates ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. They agreed and implemented my suggestion. The topics included energy efficiency and recycling.". Most frequently, I read Pavement Publications. Discuss the importance of safety, and what it means to you. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. The recruitment coordinator immediately called for an initial interview after passing the paper screening. questo messaggio, invia un'email all'indirizzo - What is your favorite part about working here? The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Als u dit bericht blijft zien, stuur dan een e-mail Excellent time management skills combined with a superior knowledge of the customer service industry . One to one interview, the process was quite relax. 3 round of interview. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. Dubai Onze It didn't take much time before our manager noticed this particular individual was slacking. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. What is a typical day like for you at dnata? I believe it's easier to 'do' rather than 'tell.' message, please email You have a few leadership opportunities posted online. I have been in the industry 7+ years. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Show that you are proud of yourself and your career accomplishments! This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. The process took 1 week. "I have used a variety of team-based messaging applications. Perhaps you earned individual awards, accolades, or scholarships. Completing pre-boarding checking procedures before passengers and flight board planes. The ability to make . The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. The process took 1 week. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. The typical Dnata Customer Service Agent salary is 16,026 per year. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Vocational or Diploma (12+2 or equivalent) desirable but not required. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. The you ill have a hirevue interview. "Thank you for asking - I do have a few questions. "I understand that your work environment is very collaborative. | . Assure the interviewer that you are most willing to comply with any form of background check they require. Even if you're not leading a team, you can still demonstrate the qualities of a leader! ", "I try to leave the small, quick tasks for last. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". It felt great to accomplish so much and receive recognition for my dedication. "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. However, being a dynamic leader can make you a proponent for change in the organization. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. dnata International Airport Operations We should prepare about our self very well. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. {%selectedMarker.country%} There are also a couple of blogs that I follow including Transport Data and Transport Now. . Se continui a visualizzare Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. United Arab Emirates, Corporate Communications . I would be delighted to work at Dnata. M.Roxas Highway Read more interview questions at dnata. I am happy to comply with any checks that you need to conduct.". Discuss your preferences with the interviewer. ", "Yes, I have been asked to lie on the job before. ", "Stress is part of any demanding job, and I embrace it to the fullest. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps If hired at Dnata you can be assured that I would exceed your safety expectations. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Have a question or concern? I interviewed at Dnata in Feb 2023. enviando un correo electrnico a To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I am proud of my 3.90 GPA. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. After a week, I was called to report to start my duty. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Questions were about math, eye sight, english Grammer and passages but very tricky. Help the interviewer to determine which personality type you are by answering this question clearly. Able to work under pressure, and possess good problem-solving and communication skills. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. However, we take things well beyond that initial induction. Ask me what a JSON or API is and I will tell you exactly what it is. I am self-driven and have no problem taking the initiative to get the job done. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. "In the past few years I was able to upgrade my education while still working full time. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Answer dates might appear two to three weeks before they were published. I applied through college or university. Any current certificates and tickets are helpful to bring with you to the interview. Very easy, nothing to hard. "For the past four years I have been working with ABC, in the private sector. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. pour nous faire part du problme. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. Working for Dnata gets you recognised and other companies want to grab you. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. We do not have advertisements on our pages but we do try to make money through paid-memberships. I was also processed for final interview. If I were to be asked to lie, I absolutely would not do that. This site is protected by reCAPTCHA and the Google I would always choose honesty over lying, any day.". envie um e-mail para If it's something that catches me by surprise, I usually ask for clarification. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Dnata (Manchester, England) in Oct 2022. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. There were a few key takeaways from this experience. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. It's a better way to conduct such interview method. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. "I completed my Engineering degree in 2011 from University of Florida. In one instance, I had a new coworker who was having some troubles fitting in. Followed by 2 technical ,1 managerial round. Through Indeed22 %. My experience was great during the interview session. ", "I have a balance of experience between public and private transportation. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. I link the questions down below. You can't always predict what they may say, and you also can't always predict how you might feel in response. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. I have multiple safety-related tickets including X, Y, and Z. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Our team started to complete most of the tasks when it came to group projects. My experience was great during the interview session. ", "I fully understand why a complete background check is required in this field of work. Our date tracking prior to 2019 was not accurately kept. I believe there are always opportunities for leadership - you have to keep your eyes open! In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. After a week, I was called to report to start my duty. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail You cannot change others, but there is always the option to upgrade yourself! scusiamo se questo pu causarti degli inconvenienti. When workloads increase, stress levels do too. Are there particular types of situations that you find distracting? Assure the interviewer that you can handle these types of difficulties with professionalism and poise. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Interviewed through hireview app. A waste of my time! Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. Sorry I couldn't remember the acronym for one! This training includes topics on transportation management, government policy and workplace safety.". Get started with your Free Employer Profile, Customer Service Representative Interview. I was top of my class, and working full time. Get started with your Free Employer Profile. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. This site uses cookies. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. Ethical dilemmas in the workplace will come up from time to time. ", "I am currently making $100,000 per year with two bonus opportunities. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. "I naturally take on a leader and mentor-ship type of role with my co-workers. {%selectedMarker.addressLocality%} Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. I will always be myself and keep my integrity first. Dubai No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. You can be a motivator and a positive communicator in any situation at work! I applied through college or university. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. how do you handle your stress in a difficult time? ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Airport Customer Service Interview. What is top of mind when it comes to filling this role? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Talk to the interviewer about your career progression and what you would like to see in the future. "I am always interested in learning more about this industry and the changes that are taking place. Glassdoor users rated their interview experience at. The most reliable source that I utilize is 'Transport Topics.' I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. The process took 3 days. It's a better way to conduct such interview method. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Adept in general accounting and finance transactions. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. It's great to see their excitement for what's to come, and their passion for the industry. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. This way, nothing comes back to bite me later on, as the deadline approaches.". I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. This was disgusting behavior from an interviewer to question my integrity. I worked very hard! I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. We have many competitors in this industry. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. I interviewed at Dnata in Feb 2023. My co-worker wanted to go home, and he suggested that I lie about our count. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Disculpa Productive and and excellent work place. How do you manage the stressful times? I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. ". I interviewed at Dnata (Manchester, England) in Oct 2022. The you ill have a hirevue interview. First you will have an assessment test which is basically you need tackle the time limit. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Free interview details posted anonymously by Dnata interview candidates. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? "I do consider myself to be a creative individual. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees.

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