ebay who pays return shipping on damaged item

If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. This is completely eBay legal, and fair to the seller, as far as eBay sees it. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. 03-23-2018 06:31 PM. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Return an item for a refund. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Scroll down to the RMA number checkbox, click it in and submit the changes. See the Abusive buyer policy for more examples of activity that we don't allow. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . The neg's relateprimarily to the receipt of the wrong item or a defective item. For more information, see our Condition of returned items policy. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. Free shipping for many products! (Valid reason for a return, and I thought it worked when I sent it out). If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. The returns process usually starts with a message . If you continue to use this site we will assume that you are ready to rock on with it. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". To contact us: Click Help & Contact at the top of most pages. If so I would have called back to get a new representative on the line to straighten it out. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . At your discretion, you could offer (on a case by case basis) to pay for half the shipping. Your email address will not be published. . We do not give refunds and this buyer did not read the terms. I shipped an item and it was damaged in shipping. We have a buyer who says the way we packed the item damaged it. It depends on the reason for the return. What happens if the item is lost while it's being returned? Once you request a return, the seller should get back to you within 3 business days. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Learn more about our Condition of returns policy. eBay Money Back Guarantee covers most transactions on eBay. Why Did My Package Go Farther Away, USPS? Part Number: HPE-HP46C-MAG. Select View return details. Choose a reason for the refund. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. You do not have permission to remove this product association. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. The shipping for this item was about $3. eBay Money Back Guarantee covers most transactions on eBay. All Rights Reserved. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Why would the buyer be liable for return shipping if damaged by the carrier? For items that have a total cost of $750 or more, signature confirmation is required. ~Sandy 0 Kudos Login to Reply or Kudo Options If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. The seller has 3 business days to get back to you. The good news isyou dont need to explore all this yourself! :) OutsideObserver2 3 yr. ago If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. As a seller, I know when I'm being ripped off or when someone is being truthful. What happens if the buyer refuses to pay for return shipping? Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Why would you risk having your seller rating dinged over a $4 item? Expand. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. Message 3of 4 latest reply 3 Helpful You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". You can also start a return request from your Purchases in My eBay. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. As a seller though, I would hate to see ebay make this a requirement .". Your item didn't match the listing, or it arrived faulty or damaged. But that was not the case. Heres how to send your own label from the View return details section: Shipping labels for international returns. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. We recommend using a tracked service for return shipping. So CALL eBay when something like this happens. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. Can I refuse to give a refund on eBay? If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. If they agree, youneed to send funds to cover the cost. . Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. I don't plan on stopping any time soon. The seller will also pay for return shipping. Select your carrier and enter the tracking number. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. So sorry to hear that Donna! We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. Of if a situation arose where it needed to be returned to me, I would send them the postage. Photographs show that you have lived. -Unknown. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help.

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