viagogo cancelled concert refund

Viagogo had a selection of how much did you want to spend for a ticket. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Please note this does not include any Tax that may be payable on fees We are required to pay. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. says firm changed policy to deny refunds if tickets can be used in 2021. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Tickets for Waste Management Phoenix Open. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Faye has now been refunded by her bank after making a chargeback claim. Piggyback tickets may not be sold in the same listing. Viagogo promises "a full refund" if any problem arises, while Get Me In! Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Taylor Swift Tickets. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This advice applies to England. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Viagogo will keep saying they already paid you but they will never show you the proof of payment. By Rhona Shennan 23rd Jul 2020, 3:38pm If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Travis Scott performs on stage during Wireless festival in London last year. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. This charge is in addition to the amount originally paid for the tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 6.5 Tax Indemnity. 4 replies 17.4K views. We will also add Tax on our fees as applicable. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Complain to the ticketing website. You also agree not to separately contact the Buyer at any time for any reason. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. I would love to join this lawsuit as I am in the same boat! It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. You warrant that you are over 18 years old and have the legal capacity to make the transaction. This article is published to give you an update regarding the class action filed against Viagogo. Tickets may be substituted with comparable or better seat locations without the Buyers approval. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. You may find other users information to be offensive, harmful, inaccurate, or deceptive. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. Top Class No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. No refund, no answered or returned email for days. You should typically get a refund for the ticket and any fees or service charges within 30 days. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. status of any class action settlement claim. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Many event managers have already committed to providing refunds for cancelled events. Instead, it sat on your $2,031. They take your money with no intention of even giving you anything for your purchase. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Due to extreme weather conditions, our phone lines are currently closed. 7.3 Additional Policies. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. 4.1 Double Posting and Removal of Tickets. Shows from the North American leg were also postponed until 2022 for the same reason. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. I'm at the point that a class action . 6.8 All Sales are Final. Unfortunately it might take a lot of back and forth communication. Please add me to the list. That's not something you're likely to shake off. 5.3 Disclosure of Information. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. 1.1 Introduction. Andr Rieu Tickets. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. 2.6 Making an Offer. . Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Sent info several times and they made every excuse under the sun. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Actions does not process claims and we cannot advise you on the The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Can Australians join in? 2.14 Substituted Seat Locations. Rufus Du Sol Tickets. You also warrant that you own the tickets. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. 3.3 Laws and Regulations. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. We cannot control the policy of third-party resellers.'. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. How do I find tickets I've already downloaded? Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. After realising the scam and contacting them, they made it very clear that they will not refund or . Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Arctic Monkeys Tickets. 3. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Invalid tickets are defined as anything where buyers are refused entry. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. 2.1 Requirements. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Answer (1 of 3): Viagogo runs prudent customer care operations. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Arctic Monkeys Concert Tickets. Privacy Policy | Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. 4. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. Festival de Vina Tickets. expected to be mailed out. Elton John Concert Tickets; Andr Rieu . You will receive an email notification from Viagogo explaining the same. Our guarantee does not affect Your statutory consumer rights under UK law. Thus, the ticket price shown (before our fees) may include Tax as appropriate. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Top Class Actions is a legal news source Which? Chris Brown Tickets. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 'It's clear as night and day the 2020 event is cancelled.'. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Paid 250 Euro VS the real cost of 100 euro. Eric Clapton Concert Tickets. 6.9 Change or Suspension of Site. During this time, the Site will be temporarily unavailable. We may also first deduct any amount you owe us from any amount we owe you. This is so we can promote the sale of tickets and items that You list for sale. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Justin Bieber has cancelled the remaining dates of his Justice World Tour. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. has found. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. has spoken to a number of ticket holders who have been denied refunds for cancelled events. Viagogo is a ticket marketplace for concerts, sports and theatre events. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund.

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