axs transfer tickets not showing up
Privacy Policy | If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. Open the AXS app Sign in or create an AXS account. They should be able to tell you if the tickets are active. Manage Cookie Preferences Click the 'Transfer' button and your guest will receive a notification via . The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. When listing tickets, you decide how long your listing will be available for others to buy. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. may not be valid. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. For more information, please see our Step 1: Download and Login into MLB Ballpark App. Its up to you! Create an account to follow your favorite communities and start taking part in conversations. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Privacy Policy. I purchased tickets for a concert back in February. Your tickets will no longer be listed for others to buy. Flew in for this show. Tickets Not Showing Up In AXS Hello! To view your AXS Mobile ID tickets click on your initials in the middle. How do I transfer AXS Mobile ID? When I sell tickets, do I have to deal with the buyer? Go into the app, look at the ticket. The tickets will be delivered to the buyer automatically. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. If they already have an AXS account set up the tickets will go in their account automatically. Have screenshots and stuff with timestamps to also prove this is a thing. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. Show the tickets on your phone for everyone in your group. Is there any way to get any assistance? Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". When its time for the event, they can open the app to show their tickets on their phone. If you already have an AXS account, the tickets will be transferred to your account automatically. And you're done! and need to send them to a friend, transfer the tickets through your AXS account. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. When its time for the event, they can open the app to show their tickets on their phone. All Rights Reserved. After completing the account information, you may buy, sell or manage any seats in your account. Cookie Notice Anyway, a few friends and I had tickets to see Harry styles in Cleveland. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. Never. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. Tap the gameyou are attending tap View All to see more games. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. Show was postponed from June 2020 to July 2021 due to covid. What are my options here? If you do not currently have an AXS account you will be instructed to create one during your purchase. Click the Transfer button next to the event in your AXS account. On the review page, click the Transfer button to send the tickets. i had the exact same problem. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Did you find it helpful? So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Official Tickets and Your Source for Live Entertainment | AXS.com I bought two tickets to a New York Islanders game at Nassau Coliseum. why the hell can they just not send you the tickets in an email, as an option? I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). Site Map | When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. When fans have tickets they cant use, they list them for other fans to buy. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. Many fans find it best to TRANSFER the seats to their guests prior to the event. Use the same email you use on StubHub. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." This will bring you to the page to confirm the correct email associated with the order. Fast forward to this past weekend, the day of the show, the tickets still were not transferred. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. No, tickets must be scanned through the Rockets App or the AXS App. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Use the same email you use on StubHub. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Never. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. We are changing the way you register and sign-in to the StubHub Community. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. [deleted] 1 yr. ago. Customer service all the way to your seat, 2000-2022 StubHub. We are changing the way you register and sign-in to the StubHub Community. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. What is AXS Official Resale and where do the tickets come from? Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. This will help to ensure that you are ready for your event in no time! No. Otherwise you have until your friend creates an account to cancel the transfer. The Rockets App is free to download and available in the App Store or the Google Play Store. I was never able to get ahold of SH again. Lindsay is the author of this solution article. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." Yes Just follow the simple steps to make the tickets officially yours. No. How do I use the Rockets App to enter the building? I purchased 2 tickets through stubhub January 2020. Anyone have success getting something similar resolved day of show? Bought tickets for a group? Can I still use a ticket after I have transferred or shared it with someone else? Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). I followed the directions of creating a AXS account via the email address that they sent me the email. Article. Review listing information and choose Credit Card for payout. Your guests will need to create an AXS account to receive tickets. Danielle is the author of this solution article. Can seats be transferred to someone who doesnt have an AXS account? After the switch, you will enter the email address you use to access the community in order to reset your password. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. Upcoming. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. Tap View to access the barcode and scan in for entry. So you can sell on StubHub or any other way you find. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). This way your guests will be able to enter when they arrive using their own AXS Mobile ID. How will I know if my transfer was successful? SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Many fans find it best to TRANSFER the seats to their guests prior to the event. Press J to jump to the feed. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. Was wondering if you had any update on how yours is going? AXS tickets are delivered to AXS accounts within 24-48 hours of the event . Even if you call within 48 hours of your event, you will probably get no help at all. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. Use of this website signifies your agreement to our. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. For more information, please see our AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Remember, your friends can always transfer tickets back to you. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. There has to be some way, right. 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