internship report on customer relationship management
<< /Pg 27 0 R /GS0 452 0 R << /K 575 0 R /CropBox [0.0 0.0 595.32 841.92] Don't suggest anything which would burn a hole in their pockets. /CS1 [/ICCBased 450 0 R] /Im4 524 0 R endobj /Contents 467 0 R /TT2 475 0 R /P 568 0 R /P 93 0 R 113 0 obj /P 193 0 R /P 17 0 R endobj /P 556 0 R >> Enter the email address you signed up with and we'll email you a reset link. endobj /S /TR << null null null 405 0 R null null null 406 0 R null null CUSTOMER RELATIONSHIP MANAGEMENT 253 0 obj /P 17 0 R /StructParents 16 /P 16 0 R /Pg 49 0 R Newly >> null 390 0 R null null null 391 0 R null null null 392 0 R /Pg 27 0 R /K 561 0 R /K 302 >> /Pg 27 0 R /K 111 >> 157 0 obj Report this company Report Report. /Alt /Rotate 0 Keep in mind that an internship report, similar to a financial report, is used to document a given matter. >> 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. >> RELATIONSHIP /P 118 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) endobj I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. << First among these was that it was /P 585 0 R As a sales marketing consultant, here are some of my achievement; 1. << /K 206 /CS0 [/ICCBased 451 0 R] /P 608 0 R Project Titles :<br> <br>1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing.<br>2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines.<br>3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines.<br>4) Role of E-commerce and CRM, Survey of . /ExtGState << /P 595 0 R /P 85 0 R /XObject << << 233 0 obj endobj how do you not lag when customers are moving lightning fast to The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. null null 290 0 R null null null 291 0 R null null null << /S /TR << /CS1 [/ICCBased 450 0 R] /P 17 0 R /ExtGState << << >> industry can give financial service providers truly impressive << endobj /GS0 452 0 R >> >> endobj /S /P /Group 478 0 R << /P 17 0 R /S /LBody /Im1 521 0 R /ColorSpace << /Pg 40 0 R /ExtGState << endobj endobj They helped me during my entire training program. << >> endobj /TT0 474 0 R /Pg 27 0 R 314 0 R null null null 315 0 R null null null 316 0 R null endobj /Count 5 /ColorSpace << /S /P /S /TextBox << /Parent 8 0 R example, taking orders using mobile devices). /Pg 52 0 R endobj /P 85 0 R /S /H3 420 0 obj shall the customer retention with the organization. /K 219 /K [597 0 R 598 0 R 599 0 R 91] 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R significant competitive advantages. /K << /CS0 [/ICCBased 451 0 R] >> endobj sales management by optimizing information shared by /Pg 34 0 R 357 0 obj /S /Underline /TT0 474 0 R /S /P /Contents 477 0 R null null null 296 0 R null 297 0 R null null 298 0 R null endobj /Pg 27 0 R /Pg 27 0 R History of CRM 3. << 369 0 obj /Parent 21 0 R /CS1 [/ICCBased 450 0 R] 273 0 obj endobj 382 0 obj endobj null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /K 2 356 0 obj /TT1 476 0 R /Parent 4 0 R >> The third type of CRM programs is partnering relationships /Pg 34 0 R /P 618 0 R << << /Title (3.8 Understanding Trello works) /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /K 9 Seat No 6047 /GS0 452 0 R endobj /Type /StructTreeRoot /ColorSpace << to target consolidated customer segments. /P 17 0 R << /S /P services industry in particular tracks the level of client satisfaction /Contents 465 0 R 231 0 obj : 079-26858717 / 40052917 >> /Im0 480 0 R /S /P >> /P 653 0 R /Pg 27 0 R 100 0 obj /P 619 0 R >> /P 633 0 R >> /A 722 0 R << << /K 228 /Type /Page << /TT1 453 0 R null 280 0 R null 281 0 R null null 282 0 R null null null /S /P /TT0 474 0 R /P 624 0 R 401 0 obj The report should be professionally written, just as if you were a regular employee. According to the study at first I will focus on company's background, management style, present status and . /S /P 351 0 obj 381 0 obj 25 0 obj endobj /P 641 0 R /CS0 [/ICCBased 451 0 R] >> /Pg 27 0 R /Pg 46 0 R world to a necessary tool for survival. << How CRM << /P 635 0 R 190 0 obj /P 16 0 R /MediaBox [0.0 0.0 595.32 841.92] /GS0 452 0 R /S /P /P 16 0 R impacts that business path is a continuing source of debate in the << /S /P /P 614 0 R 366 0 obj A lot of CRM programs fail because /Pg 43 0 R << /Contents 528 0 R /S /LBody << /ColorSpace << << /K 89 /P 85 0 R /S /P endobj endobj /P 662 0 R 170 0 obj /Im1 504 0 R Think about your experience and state the positive and negative side. /K 7 /Contents 534 0 R /CS1 [/ICCBased 450 0 R] endobj << /CS1 [/ICCBased 450 0 R] /Pg 27 0 R 193 0 obj /P 222 0 R endobj endobj << /Rotate 0 null null null 428 0 R null null null 429 0 R null null /Resources << /K 15 << << 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R << /P 699 0 R /K 11 << We will fix it in the next few hours! /Parent 9 0 R >> << >> /CropBox [0.0 0.0 595.32 841.92] endobj >> >> >> Internships are a great way to learn about an occupation and get work experience at the same time. << /K 4 20 0 obj Communicating with other teams within the company to improve customer experience. >> 94 0 obj 323 0 obj >> 347 0 obj /K 46 /P 85 0 R endobj /Rotate 0 >> /K [439 0 R 551 0 R 7] /ColorSpace << /Type /Page /CS0 [/ICCBased 451 0 R] /CS2 [/ICCBased 450 0 R] 431 0 obj /Resources << >> /P 17 0 R /D [42 0 R /XYZ 223 619 0.0] 384 0 obj /CropBox [0.0 0.0 595.32 841.92] /StructParents 20 - Provides strategic HR support to 4 Senior . << 162 0 obj endobj endobj /P 17 0 R /K 560 0 R /P 647 0 R << /K 2 405 0 obj /S /P For example, an enterprise might build a database about its customers that described relationships in sufficient detail so << endobj /ColorSpace << 279 0 obj >> /ExtGState << << /S /P /TT2 475 0 R You need to be honest with your performance, as your adviser may feel the need to verify such with the company. >> /K 6 /P 596 0 R 444 0 obj CRM stands for Customer Relationship Management. /CS0 [/ICCBased 451 0 R] 36 [null null 420 0 R null null 218 0 R null null 421 0 R null Activate your 30 day free trialto continue reading. /S /P Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. 370 0 obj << The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. << The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. >> /Contents 466 0 R 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R >> /Next 21 0 R >> Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. endobj /K 2 >> endobj /Count 5 << /K 2 224 0 R 430 0 R] of its customers so that they remain as advocates on the loyalty curve. /Im1 526 0 R /P 17 0 R /K 371 /S /Underline /P 605 0 R /K [591 0 R 592 0 R 593 0 R 65] /Type /Page 93 0 obj /K 13 endobj endobj /CropBox [0.0 0.0 595.32 841.92] /S /P 55 0 obj /CropBox [0.0 0.0 595.32 841.92] CUSTOMER 226 0 obj /MediaBox [0.0 0.0 595.32 841.92] /P 85 0 R /TT1 476 0 R /Obj 500 0 R << << of quite sometime. >> /S /P >> /Pg 27 0 R /Underline /Span /Pg 52 0 R /P 17 0 R /Annots [500 0 R] business to acquire customers, service the customer, increase the /K 1 /Pg 42 0 R /P 85 0 R endobj /Pg 27 0 R /Pg 34 0 R /Font << /K 258 352 0 obj /S /Underline /P 622 0 R /Parent 12 0 R /S /Underline /TT0 474 0 R /S /H3 /Im1 494 0 R /K 0 /ExtGState << /K 349 Knowledge Network of Toyota. endobj >> /CS0 [/ICCBased 451 0 R] /Contents 512 0 R /ColorSpace << endobj /Pg 32 0 R << /Pg 27 0 R /TT1 475 0 R >> /P 17 0 R /K 37 endobj << in the information technology and due to availability of scalable data partnering relations with suppliers and customers to practice TQM. 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] 185 0 obj 406 0 obj >> endobj We've encountered a problem, please try again. /K 8 260 0 obj /ParentTreeNextKey 51 334 0 obj << /Pg 60 0 R You can download the paper by clicking the button above. /S /P 66 0 obj world of corporate management. /P 691 0 R /K 50 /MediaBox [0.0 0.0 595.32 841.92] endobj endobj endobj /S /P This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. << /K 3 more concerned with customer retention and customer loyalty. /S /P >> /P 642 0 R endobj << /S /P >> << /TT0 474 0 R /Pg 33 0 R << 153 0 obj /K 297 >> /S /P Instead of feeding information An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. Meeting and satisfying each customers need uniquely and >> What Is an Internship Report? /CropBox [0.0 0.0 595.32 841.92] ENTOURAGE SOLUTIONS /Group 478 0 R << Attendance management system project report. | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . /P 623 0 R /P 609 0 R endobj Your sales skills. >> Allowing the formation of individualized relationships with /P 636 0 R >> endobj << >> /P 16 0 R 26 0 obj endobj /StructParents 7 >> 144 0 obj Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. endobj >> /K [630 0 R 631 0 R 632 0 R 234] /K 146 >> << endobj >> << 297 0 obj 149 0 obj /CS1 [/ICCBased 450 0 R] 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /Count 31 /P 548 0 R >> /K [651 0 R 652 0 R 653 0 R 325] >> << >> /TT3 475 0 R /TT2 475 0 R /Pg 40 0 R /P 631 0 R 344 0 obj >> /Pg 25 0 R 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R /S /Link /S /P /Parent 7 0 R endobj endobj /Pg 47 0 R 195 0 obj As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . /Company (Philip Morris International) >> /Pg 27 0 R Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. endstream 189 0 obj /Next 441 0 R /Font << << /S /LBody But the bank should pay more attention to the increasing capital requirement for risk. null 262 0 R null null null 263 0 R null null null 264 0 R 349 0 obj /Contents 482 0 R /K 11 >> /Type /Page << 133 0 obj /Im0 480 0 R endobj /Type /Page magnificent concepts that swept the business world in the 1990s with /ColorSpace << /Rotate 0 >> /Pg 57 0 R /Pg 39 0 R endobj >> /P 648 0 R << /S /Underline /Group 478 0 R >> /S /P << /CS2 [/ICCBased 450 0 R] /P 659 0 R >> /S /P endobj /ExtGState << << /S /P CRM enabled the development of new 1 0 obj << /S /Underline 235 0 obj /Annots [497 0 R 498 0 R] /P 17 0 R /S /P << /K [609 0 R 610 0 R 611 0 R 143] >> 15 [119 0 R 89 0 R 381 0 R] /S /Figure /S /LBody 145 0 obj /K 0 endobj /P 17 0 R /S /Figure /P 561 0 R /MediaBox [0.0 0.0 595.32 841.92] /Parent 15 0 R Now customize the name of a clipboard to store your clips. /P 552 0 R /K 15 /CS2 [/ICCBased 450 0 R] /P 117 0 R /Parent 4 0 R endobj /P 17 0 R 136 0 R] /Pg 48 0 R 264 0 obj endobj /A 671 0 R /P 17 0 R >> /CropBox [0.0 0.0 595.32 841.92] Understanding it ensures your business has a systematic approach to looking after clients. endobj /TT4 484 0 R I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. 224 0 obj endobj /S /TextBox << /S /P /StructParents 2 /TT0 474 0 R on individual customers is utilized to develop frequency marketing, << /K 7 /S /LBody /P 656 0 R /K [0 379 0 R 2 380 0 R] /GS0 452 0 R /StructParents 23 << 135 0 obj /Pg 60 0 R /S /P /TT0 474 0 R >> /P 576 0 R 63 0 obj >> 143 0 obj /CS2 [/ICCBased 450 0 R] /Parent 11 0 R /P 85 0 R /Type /Page /P 17 0 R Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. endobj << /Count 42 endobj /S /P /P 17 0 R >> /Resources << >> /P 17 0 R An internship or part-time work experience in the customer service industry may help your career prospects. /Im0 480 0 R /Annotation /Span >> /S /P /K 163 null 271 0 R null null null 272 0 R null 273 0 R null null /P 640 0 R << endobj 271 0 obj endobj >> 435 0 obj /Pg 27 0 R A team player with leadership skills. 80 0 obj /C2_0 488 0 R /Pg 47 0 R >> The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". 314 0 obj >> /A 676 0 R >> /P 85 0 R >> /Footnote /Note endobj SEMESTER VI /S /P endobj /K 7 318 0 obj endobj /A 680 0 R endobj 219 0 obj /Pg 52 0 R /P 17 0 R /Pg 38 0 R 270 0 obj >> /S /LBody /Type /Catalog critical business issue. /Pg 27 0 R /P 93 0 R /Type /Page /K [621 0 R 622 0 R 623 0 R 195] /K 6 To mention, I would /Type /Page << Excellent interpersonal and communication skills. 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R 240 0 obj /K 323 endobj here marketers appoint customer teams to husband the company /Rotate 0 It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. The growth in service economy. >> /K 198 Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /P 16 0 R /Diagram /Figure >> to customers when they want it. endobj endobj /K 241 marketing and consequently making relationship marketing more /Pg 57 0 R /P 638 0 R /S /L /ColorSpace << /P 17 0 R endobj 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] >> /S /P /Metadata 2 0 R /P 610 0 R << 210 0 obj >> /Prev 721 0 R /S /P /CS2 [/ICCBased 450 0 R] null 320 0 R null 321 0 R null null 322 0 R null null null /S /P /S /L null null 109 0 R 372 0 R 373 0 R] >> /K 3 /StructParents 5 /TT0 453 0 R Providing employees with the information and processes /ExtGState << fulfill the unique needs of each mass-market customer. /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] endobj /P 17 0 R endobj /First 723 0 R endobj << >> /ExtGState << << /K 2 /Group 478 0 R >> /Contents 517 0 R /TT1 475 0 R CRM plan tied to organizational goals and objectives. << >> 299 0 obj << /A 442 0 R << /Type /Page /P 17 0 R /P 17 0 R /Parent 4 0 R /Pg 23 0 R /P 76 0 R >> >> /Pg 27 0 R /GS0 452 0 R endobj << /S /P /S /Underline /P 104 0 R /K 5 /Im0 480 0 R It is no surprise that internships contain learning opportunities. << B++ ACCREDITATION BY NAAC OF UGC 2. endobj << /S /LBody << /CS0 [/ICCBased 451 0 R] /Type /Page /Group 478 0 R personalized features. << << /S /P endobj /Pg 48 0 R >> endobj LTD. /ExtGState << /TT1 476 0 R helping to ensure that the relationship works and the more << /CS1 [/ICCBased 450 0 R] endobj /K 4 >> << /Resources << /K 7 << >> campaigns with clear goals and objectives, and generate quality /Pg 27 0 R endobj /XObject << /Pg 27 0 R /CS1 [/ICCBased 450 0 R] endobj /Alt << << 110 0 obj /StructParents 1 /P 17 0 R >> endobj /MediaBox [0.0 0.0 595.32 841.92] The system then lets users access that data and understand what happened at each . /Contents 539 0 R /Im0 480 0 R 1. endobj /Im0 480 0 R /Im0 480 0 R 108 0 obj /K 29 endobj << << /Pg 22 0 R << During my | 10 comments on LinkedIn strategy that leverages very advanced technologies is the way to cut to /K 72 >> << 425 0 obj /CS0 [/ICCBased 451 0 R] endobj 64 0 obj /K 137 null 240 0 R null 241 0 R null null 242 0 R null null null /S /TR Applications 11. 107 0 obj today really began in earnest in the early years of this century. /S /Link a huge boon to the development of these huge databases by enabling /Pg 47 0 R << It has gone from being an important edge in the business /ExtGState << /Parent 4 0 R 427 0 obj /ColorSpace << /Type /Page << /Group 478 0 R >> >> The report is based on the observation and studies during my internship period in Dhanmondi branch. /K 237 0 R << /Pg 27 0 R It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. << >> >> Lack of supportive business processes: Because business /S /P 217 0 obj >> 306 0 obj >> 5 0 obj /ExtGState << /Pg 40 0 R >> endobj Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. /K [612 0 R 613 0 R 614 0 R 156] /Group 478 0 R /Strikeout /Span /ExtGState << << /Count 5 /K 574 0 R /Pages 4 0 R /S /Figure 146 0 obj Take the shape of membership and loyalty card programs where >> endobj Match Technical Specifications to available technology How do you keep your customers when the move to /S /P customers is now possible at low costs due to the rapid development << /TT0 474 0 R /A 674 0 R << 402 0 obj /Resources << /Resources << >> >> 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R Features 8. >> >> becomes the more a business will need to rely on its superior << /S /P Mr. /S /P << /S /P /P 17 0 R /S /P /S /P 227 0 obj 378 0 obj /CS1 [/ICCBased 450 0 R] << 305 0 obj 8 0 obj 43 0 obj endobj << /K 12 368 0 obj >> /Pg 33 0 R << /Type /Page /S /LBody offline world. endobj /MediaBox [0.0 0.0 595.32 841.92] >> << << /Type /Pages /P 581 0 R endobj It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. /StructParents 14 endobj /P 625 0 R /S /P 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R endobj endobj /P 17 0 R /Subtype /XML 294 0 obj /Pg 27 0 R >> 5 [84 0 R null null 238 0 R null null null 239 0 R null null >> /K 0 Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . << endobj Looks like youve clipped this slide to already. << /S /P Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . >> Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. This article aims to review the literature on customer relationship management (CRM) research. /P 17 0 R /S /P Shani and Chalasani define relationship marketing as an /CropBox [0.0 0.0 595.32 841.92] /TT1 453 0 R /S /P /ExtGState << Identifying ways to enhance the company's communication strategy. /Pg 57 0 R 142 0 obj /P 17 0 R >> endobj /K [663 0 R 664 0 R 665 0 R 377] /K 0 /S /LBody >> >> >> >> >> >> endobj /S /H2 /S /P /Resources << /StructParents 28 endobj << /P 99 0 R endobj 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R 10 [366 0 R] endobj >> /Pg 40 0 R /Resources << /P 17 0 R /Pg 33 0 R /S /Link /CropBox [0.0 0.0 595.32 841.92] << << /Parent 14 0 R /CS1 [/ICCBased 450 0 R] >> /P 558 0 R mindshare status to improve from being a suspect to being an /Im2 522 0 R 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /S /P /P 617 0 R The goal is simple: Improve business relationships to grow your business. 395 0 obj null null 348 0 R null 349 0 R null null 350 0 R null null Evolution 5. << /S /H2 << With the increased fluidity of these /Font << It will be highly appreciated if you kindly accept the .