marta mobility customer service

Scooters are often unstable on lift equipment. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. It's part of making MARTA a transit system everyone can use. Inconvenience in using the fixed route system is not a basis for eligibility. University Program. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Customers must be ready to depart at their assigned Ready Time. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. 4. The lift can only be occupied by one person at a time. Operators are not permitted to handle service animals. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. 404-848-5826. https://pass.itsmarta.com/Account/Login. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. card with a picture each time they board a Mobility Bus. All fare types must be loaded on a MARTA Mobility Breeze Name, address and telephone number The assigned Mobility Bus is scheduled to arrive during this time. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: The application has two (2) parts (A & B) and is the first phase of the process. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. MARTA Customer Experience. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. No-Shows that are not within the customers control will not be counted against the customer (i.e. MARTA Mobility It is strongly recommended that a customer using a manual wheelchair have attached footrests. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. MARTA Mobility is a shared ride, advance reservation mode of public transit. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Parking Availability; Parking Fees; Key Parking Status; More. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. For this reason, different types of eligibility that have developed in the transit industry, including: Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. MARTA has the right not to issue a replacement card. MARTA Police (Emergency) 404-848-4911. Assistance for TDD Users: (202) 366-0153. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA Police (Non-Emergency) 404-848-4900. Bus times vary by individual route, so be sure to check the schedule for your specific route. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. MARTA Police (Non-Emergency) 404-848-4900. MARTA Police (Emergency) 404-848-4911. 2. B. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! . How do I use my Reduced Fare Breeze Card? Riders' Advisory Council; . Atlanta, GA 30324-3330, Via Fax: Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Standard fare is $4. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation

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