why are tickets available on stubhub but not ticketmaster

[The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. . Please help! If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . "Stubhub is saying they cannot refund buyers because sellers . Let them know how you would like to get paid. Anyone know how I can contact customer support for Ticketmaster? Compare the prices of the tickets and put a lower sum to get your ticket sold easily. Is that normal? Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Log into your account and select from the list of 'Upcoming Events'. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. All this makes it easier to search on this website. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. Their automated email is useless and they have not got back to me. StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. . [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. 2. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. Garth Brooks Background. The prices of tickets available on this platform differ from the actual face value of the ticket. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. StubHub vs Viagogo: Which Is Better For You? If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. StubHub is an eBay company that began selling and reselling event tickets in 2000. newsletter. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. Get this delivered to your inbox, and more info about our products and services. Your email address will not be published. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. Which among the two has more payment options and offers tickets at rather cheaper prices? Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Stocksy. Complete refunds for cancelled events. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. No one else can do that. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. You will enter your community username and new password and done! The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. There is no way to get in touch with Ticketmaster directly. Primary ticket dealers and resellers for events. As this price comparison shows, both services have a wide variety of seats available and are usually . On the website, enter the ticket details. Ticketmaster is the "primary" seller of the Taylor Swift tour, for example. Unable to transfer Tickets Ive sold. Try pm'ing a mod at stubhub.community to hopefully get a faster response. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. You would transfer the tickets from your Ticketmaster account to the buyers email address. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. A place to discuss and share all matters concerning singer, Lana Del Rey. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. Having all of this information makes it easier for you to find tickets that match your budget and interest. For Ticketmaster, the biggest selling point is a flexible return policy. Stocksy. However, instead of being determined by the ticket price, they're charged for every order. You can also see all the fees broken down at the checkout. The prices can also vary for different locations, for different states, different days, and different timings. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Great, but HOW?? The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". Yes Each week, we explore unique solutions to some of the world's biggest problems. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". "A broker is fishing to see what they can get," Cobb said. [79] Please list the steps on how to do this. There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. Elon Musk thinks were close to solving AI. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. 1. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. Only some of my tickets have sold. 24/7 live chat support. It allows you to sell the tickets and transfer them to a new owner. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. Help us improve this article with your feedback. SUGA | Agust D has announced SUGA | Agust D . Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. You can enter the barcode of the ticket for them to get a hold of the important details. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. Google Pay. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Its a party over here. 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